The following privacy & cookies policy sets out how LVG Consulting Ltd (a Company registered in England and Wales with registration number 10711391) trading as LVGVirtual uses and protects any information that you give when you use this website.
We are committed to ensuring that any information you do provide is protected and will only ever be used in accordance with this privacy & cookies policy.
We may change this policy from time to time by updating this page, so you should check this page periodically to make sure that you continue to be happy with the content of this policy.
We hold up-to-date Data Protection Registration (ICO 00044754476).
This policy is effective from 10th August 2017, and was last amended on 23 May 2018.
Information we may collect…
Visitors to our website are not required to provide any information about themselves. Any information submitted as part of an enquiry or subscription will be used only as outlined below.
We will never sell your personal information to third parties, we will get your express opt in consent to share your personal data with trusted third parties for marketing purposes, and we will not otherwise share your personal data other than within our business where there is a business need to do so (for example with our employees, subcontractors, agents, professional advisers – and in which case your personal data may only be processed on our instructions and they are subject to a duty of confidentiality) or unless expressly required by law to do so.
The information we collect may include:
- your name
- your job title
- your contact information, such as phone number and email address
- demographic information such as postcode and preferences
- transactional and financial data relating to purchases made from us from time to time, which may include details of purchase made, payments made and payment methods
- technical data, including browser type and version, time zone settings, operating system and platform and device type
- data (typically aggregate) on your usage of our site, such as pages/ content and services accessed
- marketing data, including your preferences in receiving marketing information from us via trusted third party partners, and your communication preferences
By providing us with your data, you are confirming that you are over the age of 13.
What we do with that information…
The information is used to facilitate contact and better understand your preferences, and in particular for the following reasons:
- Internal record keeping
- Service improvement or tailoring to your preferences
- Tailoring communications to your preferences
- Should you opt in, we may use the information to send email newsletters or other periodical information which we think you may find interesting about our products, services and/or news
You can ask us to stop sending you marketing messages at any time, either by following unsubscribe links in any communication you receive from us or by emailing us at email@example.com.
If you opt out of marketing communications, this will not affect any data held by us as a result of a service or product purchase or experience or other business related transactions.
We do not collect or process any sensitive data about you (such as your race/ ethnicity, religious beliefs, sexual orientation, political opinions, health or criminal record data).
Where we might get data from…
We may collect data using the following methods:
- Direct interaction. Where you provide us with your information, for example when enquiring about or purchasing a service, subscribing for marketing communications, booking a consultation or giving feedback. Ways this may occur include filling in a form on our site, or through sending us an email, or by telephoning us, or by booking a consultation appointment.
- Use of Service. We may collect information about your usage of the site via services such as Google Analytics. This type of information is collected via anonymous identifiers using cookies (see below), and gives us information such as how our traffic came to our site and which pages were viewed. We have taken steps to anonymise your IP addresses in Google Analytics.
We have put in place suitable procedures to safeguard and secure the information we collect online.
We limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Please consider that information voluntarily disclosed by you online (for example in chat rooms, on message boards or via email) may be collected, used, stored and/or processed by third parties, in or outside of the country in which you entered that information.
A cookie is a small file that is written to your hard drive that helps analyse web traffic. The only personal information a cookie can contain is the information you supply yourself. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
Cookies allow web applications to respond to you as an individual, tailoring its workings to your requirements and preferences by gathering and remembering information you enter.
Necessary purposes – for example, to identify trusted web traffic and track cookie acceptance.
Traffic analysis purposes – to analyse data about web page traffic, to see which pages are being viewed, to remind us of who you are, to access any account information, to estimate our audience and to see how effective the website’s structure and content is.
Marketing – for marketing and advertising purposes. In the future, we may use these cookies with pixels and remarketing tags to help create ads which are relevant and engaging to the end user, and/or to serve relevant ads to people who have visited the site previously.
Social Media sharing & Magazine hosting – we use social media sharing buttons to facilitate the sharing of our content on social media platforms, and to allow people to easily connect with us on social media. We use Flipboard to create and host an online magazine featuring curated content.
In essence, cookies help us provide you with a better site and service by enabling us to see which pages and content you find useful or otherwise.
It is your choice whether to accept or decline cookies, and you can change your browser preferences if required to decline or delete them.
Declining or deleting cookies may prevent you from taking full advantage of this and many other websites.
Follow these links for instructions on how to change your cookie preferences, including deleting cookies, within popular browsers:
We may from time to time include links within our website to other websites which we feel are of interest. However, we have no control over other websites so please remember that, if you follow those links to leave our website, we can no longer be responsible for the privacy of any information you may choose to provide to that other site, and they are not governed by this privacy statement. If you have any concerns, please seek out their privacy statement/s.
You control your personal information…
You can choose to restrict the collection or use of your personal information in the following ways:
- Our contact forms use required fields to allow us to collect only the minimum information necessary to make contact with you. You can opt-in or out of other fields as you wish.
- Our contact forms have boxes you can tick if you wish to opt-in to our email newsletters and any other news items we may issue from time to time. It is left unchecked by default. Should you tick this box, we will only send email newsletters and other news items until you choose to unsubscribe, using either the link in the relevant newsletter, or by emailing us at firstname.lastname@example.org.
Our newsletters may include information (including shared or curated content) from or about third party companies if we think our clients may find that information useful or interesting.
Your legal rights
You have certain rights under data protection laws in relation to your personal data, including the rights to:
- Request access to, or correction or erasure of your personal data
- Object to the processing of your personal data
- Request the restriction of processing your personal data
- Request transfer of your personal data
- Withdraw consent
You can see more about these rights here on the ICO website.
Exercising your Rights
If you wish to exercise any of the rights set out above, in the first instance please email us at email@example.com.
We aim to respond to all genuine requests within 30 days, though this timeframe may be extended if your request is complex, or consists of a number of different requests and in this situation, we would notify you and provide an anticipated timeframe.
In the process of dealing with your request/s, we may need to contact you to ask for further information for security purposes, for example to confirm your identity, or to facilitate a quick response to your request/s.
There is no fee to pay to access your data, nor to exercise any of your legal rights – however, we reserve the right either to refuse to comply or to levy a reasonable charge where request/s is/are obviously unfounded, repetitive or excessive.
- LVG Consulting Ltd trading as LVGVirtual is a Company registered in England and Wales with registration number 10711391
- Our email is firstname.lastname@example.org
- Our data protection officer is Lucie Gill
If you have any queries, or are not happy with any aspect of how we collect and use your data, we would be grateful for the chance to address or remedy your concerns in the first instance.
Please email any issues or questions to email@example.com.